Terms of Use

1. Acceptance

By accessing or using the site and Services you agree to these Terms. If you do not agree, do not access or use the site or Services.

2. Services

Factor Lab provides workflow automation, systems engineering and related consulting services. Example service levels and starting pricing are published on the site (e.g., Starter, Growth, Enterprise plans and indicative setup/retainer pricing). These published prices are indicative; final scope and pricing are set in a separate engagement agreement. :contentReference[oaicite:5]{index=5}

3. Eligibility and accounts

You must be legally capable of entering into binding agreements. If an account is required, you are responsible for maintaining the confidentiality of credentials and for all activities that occur under your account.

4. Acceptable use

You agree not to misuse the site or any Services, including by transmitting harmful code, attempting unauthorised access, interfering with Service operation, or using the site in violation of law or third-party rights.

5. User submissions

Any content you submit (e.g., messages via contact form or audit requests) must be lawful and non-infringing. By submitting you grant Factor Lab a non-exclusive, worldwide, royalty-free license to use such content to provide the Services, communicate with you and as otherwise described in these Terms and our Privacy Policy.

6. Intellectual property

All site content, materials, trademarks and logos are owned or licensed by Factor Lab. You may not copy, reproduce, or create derivative works without our prior written consent.

7. Pricing, payment and refunds

Specific service agreements govern pricing, billing and refunds. For any paid services, you will be given terms and payment instructions in the engagement agreement or invoice. Factor Lab may use third-party payment processors; using those services is subject to the processor's terms.

8. Warranties and disclaimers

The site and Services are provided "as is" and "as available." To the maximum extent permitted by law, Factor Lab disclaims all warranties, whether express or implied, including fitness for a particular purpose and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, Factor Lab and its affiliates will not be liable for indirect, incidental, special or consequential damages arising from or related to your use of the site or Services. Our aggregate liability for direct damages will be limited to the total fees paid by you for the specific Services that gave rise to the claim in the 12 months preceding the claim.

10. Indemnity

You agree to indemnify and hold Factor Lab harmless from claims arising from your violation of these Terms or your misuse of the site or Services.

11. Suspension and termination

We may suspend or terminate access for breach of these Terms or for legal reasons. Termination does not relieve you of obligations that accrued prior to termination.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or the Services will be subject to the jurisdiction of the competent South African courts, unless the parties agree to alternative dispute resolution.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be posted with an updated "Last updated" date; continued use after notice constitutes acceptance.

14. Contact

For questions regarding these Terms or to request contractual terms, contact: juhan@factorlab.co.za or nico@factorlab.co.za. :contentReference[oaicite:6]{index=6}

15. Miscellaneous

If any provision of these Terms is found invalid, the remaining provisions will remain enforceable. These Terms constitute the entire agreement between you and Factor Lab regarding the site and Services.